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PREGUNTAS FRECUENTES

Q: Do I need to pay taxes?

Since we ship from our local warehouse in Brazil, you don’t need to pay any taxes or fees.

Q: How long does delivery take?

Most of our orders are processed and shipped through Brazil Post (Correios), and delivery times vary by region. Our products are usually shipped within 1 to 3 business days. Every item we sell undergoes a strict inspection before shipping to ensure it is flawless.

Q: How can I track my order?

Let me explain our workflow: After receiving your order, we will check the quality of the goods and pack them according to your order number, which takes approximately 2-4 days. Afterwards, we will send you product photos and the tracking number via email; please ensure your email address is valid. New tracking numbers and logistics information will be updated within 3-5 days, at which point you can track your package online. Our WhatsApp customer service will also continuously track orders to ensure every package is delivered.

Q: What payment methods do you accept?

We currently accept credit cards and PIX payments. If you are unsure how to pay, please contact customer service. After placing your order, please provide us with your order details. We will confirm your order as soon as possible. If you are unsure how to pay, please contact customer service.

Q: I am looking for a specific model, but I can’t find it on your website. Can you help me find it?

Our website is constantly being updated, but not all in-stock items will be available immediately. If you need images of the items you wish to purchase, please feel free to send them to us via WhatsApp or email. We are happy to inform you that we may begin production at our factory within a few weeks, or the items may already be available for immediate sale.

Q: Can we be 100% sure we’ve received the package? What if the package is lost?

a. Your order will be fully insured before being shipped to you.
b. We will continuously track each package to ensure everything goes smoothly.
c. Please ensure your email address and phone number are valid and reachable, and that someone can receive your order. Otherwise, your package may be returned, and we will no longer be able to provide free shipping. Reshipment will incur a customer fee.

d. Our website offers package insurance; in the event of a lost package, we can resend it. If you are concerned about package loss, please remember to add insurance when placing your order.

Q: Can I have a product catalog? I’ve opened a shop and would like to sell your products.

For more details, please contact us to request a product catalog. We support dropshipping and resale.

Q: Can I cancel my purchase?

Once a package is shipped, it’s difficult for us to stop the shipment or cancel the order. However, if you have any questions, please feel free to contact us so we can respond more quickly.

Q: Is my personal information safe?

Your privacy is of utmost importance to us, so we adhere to the highest industry standards to ensure the security of your personal information when you shop through our website. We encrypt your credit card information using Secure Sockets Layer (SSL), a common technology used on the internet for secure data processing. Once the transaction is complete, we do not store your credit card information, as it is only used to complete the purchase.

Q: Will the product come with its original packaging box? I would like gift wrapping.

We offer beautiful gift wrapping. However, if your package is too large to ship, an additional fee will apply. Please contact customer service for details.